Got a question? Take a look at our Frequently Asked Questions below.

If we haven't answered it, email us at info@shopserved.com with other inquiries, or submit your inquiry at our contact form here, and the served team will get back to you!

Orders, Shipping and Returns

served® is pleased to provide free shipping within the continental United States via USPS and UPS. Orders to Hawaii and Alaska and international orders are shipped through DHL for a fee that includes freight, taxes and duties. All shipping estimates through DHL are in USD.

If the product(s) you order are in stock, they will ship out within 2-3 business days (and often sooner than that). Please allow a minimum of 4-8 additional business days for your order to arrive once it leaves our warehouse. We ship from North Carolina.

We cannot cancel an order after it is placed.

We’ll keep you apprised of your order status throughout the process, from order to shipment to delivery. Just check your email inbox!
Sure thing. Upon checkout, the shipping options will auto-populate and you can select your desired shipping method and speed.
In the rare and unlikely event that you are not satisfied (dare we even say “blown away”?) by your served insulated serveware, you may return unused merchandise in its original packaging within 30 days of placing your order. Just email us at info@shopserved.com to initiate the return process. For exchanges, we recommend you return the original product and simply re-order the desired product instead.
Yes! We love our retail partners and find that our products are a great compliment to existing insulated hydration lines and a top gift offering, as well as top sellers in gourmet and kitchen-specialty stores for the discerning customers who are really focused on food quality. Please email us at wholesale@shopserved.com or find us on RangeMe or Faire to open a wholesale account with us.

Products

Well, thanks for asking. These products are the result of many design iterations, with three primary goals.

  • Keep food to temperature.
    • Using a copper-lined, vacuum-insulated, double-walled vessel, our insulated serveware products achieve temperature retention for hours. The Bowls feature a patented double-walled Tritan® lid to ensure minimal temperature loss. This is a BIG advantage since a bowl has such a proportionally large opening.

  • Easy to transport.
    Another big accomplishment is the just-right fitting silicone gasket on the lid. This keeps your food and drink inside your served Insulated Serveware. Another important feature for transporting is the double-walled and insulated technology. This keeps the outside surface comfortable to the touch. No freezing or burning hands while carrying!

  • Look fantastic.
    With a focus on aesthetics from a streamlined and classic design to on-trend colors and finishes, we’ve designed served insulated serveware products to look great whether at a tailgate, an elegant bridal shower, or on the holiday table.

    • It will keep hot drinks hot for at least 6 hours. Note that you may need occasionally to open the slider briefly to relieve any built-up pressure for hot drinks. Cold drinks will stay cold for at least 12 hours.

    Colloquially, we say our insulated Bowls keep hot food hot for 2-3 hours, and cold foods cold for 4 hours. Scientifically speaking - exact performance depends on the starting temperature, the water content of the food, the density of the food, and the overall volume of the food relative to the size of the Bowl—as well as the ambient temperature around it. As you might guess, it really matters whether the Bowl is left with the hot July sun beating down on it or sitting in a cold garage. For a more in-depth consideration of this question, see our blog posts here on this topic. Please follow our tips for maximizing temperature retention and know that you’ve got best-in-class insulation and technology behind these products! As always, though, be smart and safe when it comes to food temperature.

    The key to maximum temperature retention is all in the starting details. You can only conserve what is already there.

  • If you are serving cold dishes, we recommend putting the cold food in the served® insulated bowl and then putting the bowl without the lid in the fridge for 10-15 minutes to ensure the air around the food is just as cold as the food itself. Then, put the lid on and go!
  • For hot food, we recommend transferring the food straight from the stove, oven, or microwave into your served® insulated bowl. You are only locking in what’s already there.
  • From there, if you can keep cold dishes out of direct sun, and warm dishes in warmer spots, that will maximize your temperature retention.
  • And, of course, leave the lid on until you are ready to serve. As soon as the lid comes off, the contents will begin adjusting to the ambient temperature.

    • Please be mindful that served’s products are not actively heating or cooling food and be sure to adhere to food safety standards.

    Not really. Freezing the vessels may damage the vacuum. The more important time to chill the bowl is after you put the food in to ensure that the air around the food in the bowl is chilled. Because of the double-wall and vacuum-insulation, any change to just the exterior prior to putting food in will be negligible. For certain cold foods (shrimp comes to mind), you could put a bed of ice on the bottom of the bowl and place the food on top of the ice for truly stellar performance.

    To get the best seal, be sure to have the pitcher slider OPEN when putting the lid on, especially when using it for hot drinks. This allows pressure to escape to get a solid seal. If you're using the pitcher for hot liquids, you may need every so often to open the slider just a bit to release additional pressure that is created from the temperature differential in order to keep the tight seal we all know and love.

    Yes, served insulated serveware products are BPA- and BPS-free.

    We don’t want to say we thought of everything, but we do think the name label on the bottom is pretty clever. No more group texts with a picture of all of the dishes left behind the day after the party! You can either use a permanent marker for, well, a permanent mark, or you can use a chalk marker for something removable. Another fun feature of these insulated serveware products is that you can use a chalk marker on the powder coated portion to write the contents or some other fun message!

    Just like with fabrics where each dye lot has some differences, the powder coat finishes will vary ever-so-slightly from batch to batch. Our products are designed to be a collection, where the products are all complimentary, but not necessarily identical.

    YES! We are in the process of applying for multiple colleges as we believe our Large Serving Bowls are truly the perfect tailgate solution.

    Yes! We are working to build out an entire line of insulated serving dishes. Just like our debut products, they will all keep your food to temperature, they will be easy to transport, and they will look great! Join our mailing list to stay up-to-date on our latest products and new colors and styles!

    Care and Cleaning

    They may not look like it, but these insulated Bowl lids are an engineering marvel. They both seal and vent, and they need to stay on and come off. After a lot of trial and error, we’ve achieved the Goldilocks of lids. The lid won’t come off when you don’t want it to, but, when it’s time, simply break the seal between the lid and the bowl by inserting a fingernail or the handle of a utensil. It takes just the tiniest bit of pressure. Like riding without training wheels, once you get it, you’ll have it for life. 

    We recommend handwashing. It will better preserve the finish and will ensure no warping due to high temperatures. Try a melamine foam eraser for any scuffs to the finish.

    Of course! Simply use the end of a utensil to pop the slider off, thoroughly wash and dry the components and then pop them back into place.